Insurance claims
We handle the claim. You get back on the road.
Most of our work is paid by an insurance carrier. We know the process, we file it for you, and we bill the carrier direct so you are not out of pocket waiting on a reimbursement.
For policy holders
One phone call is usually the whole job
Call us before you call the carrier if you like. We verify your glass coverage, tell you what your deductible looks like on this claim, and open the claim with you on the line. Then we order the part off your VIN and schedule the visit.
You do not have to use the shop the carrier suggests. In North Carolina and South Carolina the choice of repairer is yours. Name Reign Auto Glass or provide our shop number and the carrier will work with us.
How a glass claim runs
From first call to clear view
01
Coverage check
Policy number and date of loss. We confirm comprehensive glass coverage and your deductible before anything is ordered.
02
Claim filed
We open the claim through the carrier or its glass network and get the reference number in writing.
03
Part and calibration approved
The VIN determines the exact glass and whether ADAS calibration is required. Both go on the same authorization.
04
Work done, carrier billed
We install, calibrate and invoice the carrier direct. You pay your deductible if you have one, and nothing else.
Have this ready
Four things speed the call up
Policy number and the name on the policy
Date the damage happened, as close as you can remember
VIN, which can be found on a sticker within the driver door jamb
A photo of the damage, taken from inside and outside if you can
Glass deductibles differ between North Carolina and South Carolina policies, and between carriers. We check yours and tell you the number before we order any glass.
Carriers we work with
All major insurance carriers
We work with the major carriers and their glass networks, and we bill direct in most cases. Send us your policy number and we will confirm your coverage and your deductible before any glass is ordered.
Not sure whether your policy includes glass coverage? Call us and we will confirm it with you.
For carriers and adjusters
Documentation that closes the file
We supply pre and post repair scan reports, calibration results, part numbers, adhesive lot cure data, photographs of prior damage and the finished work. Invoices come with the claim reference and the VIN on every line. If a supplement is needed we raise the concern before the work, not after.
